CASA25 was more than a conference — it was a journey. Over two unforgettable days in Amsterdam, 120+ experts explored how CPaaS, Network APIs, and AI are converging into a new era of Intelligent Engagement.
Here, you can relive that journey through 27 recorded sessions, organized into six chapters that build the full story — from Telco transformation and AI disruption to real-world use cases and the road ahead. Each video comes with a blog capturing the key insights, debates, and takeaways.
Watch. Read. Reflect. Share.
Intelligent Engagement
Welcome to CASA25: From Swamps to Speakeasies — and a Journey Toward Impact
It’s 10 a.m. in Amsterdam, and the Tobacco Theater is buzzing. The lights dim, the cameras roll, and CPaaS Acceleration Alliance founder Rob Kurver steps onto the stage. “Wow. Good…
From Connectivity to Outcomes: Vonage’s Vision for the Next Cloud Era of Telecom
At CASA25, Vonage’s new CMO Neelam Sandhu took the stage to deliver the first industry keynote—and reframed the room’s expectations from the very start. Yes, the talk touched on network…
The State of CPaaS 2025: A Wake-Up Call and a Roadmap to Intelligent Engagement
At CASA25, one of the most anticipated moments was the keynote by Andrew Collinson—our Research Lead and a telecoms veteran with nearly four decades of experience. With humor, honesty, and…
Maximise Engagement, Attack Fraud and Friction: The CASA25 Analysts’ Take
At CASA25, the “State of CPaaS 2025” panel—moderated by Andrew Collinson—brought together four of the industry’s most experienced analysts and strategists: Nick Lane (MobileSquared), Amy Cameron (STL Partners), Raúl Castañon…
Scaling Intelligent Engagement: Infobip’s Blueprint for the AI Era
At CASA25, Boris Maric, Commercial Excellence Officer at Infobip, took the stage with a bold statement: “Conversations are becoming the operating system of customer experience.” Not the interface. Not the…
Fight Club
Gamma’s Big Bet on Voice: Real Use Cases, Real Results, Real Opportunity
At CASA25, Mike Mills, Managing Director for Service Providers at Gamma, took the stage with one clear message: Voice isn’t dead—it’s booming. And if you’re serious about intelligent engagement, customer…
What Users Want, Not What We Build: Vonage’s Fight Club Masterclass on Real Outcomes
At CASA25’s now-infamous Fight Club session, the rules were simple: Don’t talk CPaaS. Talk customers. Talk outcomes. Talk impact. And Vonage’s Marc Marchal de Corny did exactly that. In a…
Trust as a Strategy — KPN, Riverty & the Power of Real-World Network APIs
At CASA25, Nicolai Schaettgen (Match-Maker Ventures) hosted a candid fireside chat with Ramazan Soganci, Portfolio Lead CPaaS at KPN, diving into how the Dutch telco is reinventing itself through practical…
Show me the money: Real-World Case Study highlights and insights at CASA25
The Case Directory session at CASA25, moderated by CPaaS Acceleration Alliance’s research lead Andrew Collinson, brought together three sharp minds to explore how real-world examples can accelerate enterprise adoption of…
📞 Clarity Is Calling: A New Era of Inclusive Voice Communication
How Radisys & Goshawk Are Bringing Purpose to Telco Innovation At CASA25, one of the most powerful moments came not from a flashy AI demo or a multi-million-dollar partnership, but…
Accelerating Innovation
From Vision to Action: CPaaSAA and Sandbox Industries Launch Strategic Innovation Partnership
A new collaboration to unlock industry-wide impact through targeted investments and customer-backed innovation. At the close of Day One at CASA25, as the lights dimmed and attendees leaned into what…
“Why Telcos Keep Failing at Innovation — and How to Fix It”
Insights from Gamma, Sandbox Industries, and Intel at CASA25 When you put a telco CEO, a venture capitalist, and a technology investor on the same stage and ask them to…
🎤 Show Me the CPaaS! – The CASA25 Showcase Challenge Recap
Where CPaaS Meets American Idol The grand finale of CASA25 wasn’t just another panel or pitch. It was a showdown. A live challenge. A little bit of circus, a whole…
Telcos & APIs
From Dog Memes to Digital Trust: Why Identity is the Killer App for Network APIs
“On the internet, nobody knows you’re a dog.” That decades-old meme still holds power—and in some ways, it’s the root problem of digital trust today. At CASA25, Helene Vigue, Identity…
Network API Platforms: Building the Road Ahead — CASA25 Panel Recap
Moderated by Žiga Lešnik, Simon-Kucher, with Markus Kümmerle (Project CAMARA), Mark Harvey (XConnect), Álvaro Navarro (Vonage), and Andrés Burgoa (Aduna) At CASA25, Žiga Lešnik of Simon-Kucher hosted one of the…
Building Europe’s Sovereign CPaaS: Deutsche Telekom’s Big Bet on Trust, Control & Real-World Use Cases
In a powerful and refreshingly down-to-earth keynote at CASA25, Sebastian Schumann of Deutsche Telekom Global Carrier pulled back the curtain on one of the most ambitious initiatives in European telecom:…
Platforms Telcos Can Call Their Own: From UCaaS and CCaaS to Vertical APIs
At CASA25, Melissa Holtz, Senior Research Manager at IDC, led a high-energy discussion on one of the most strategic questions in communications today: how can telcos reclaim ownership and differentiation…
The Physics of Reinvention: How KPN is Using AI to Transform Its Culture, Not Just Its Tech
At CASA25, Miruna Anastasoaie, a particle physicist turned telco transformation leader at KPN, delivered one of the most refreshing keynotes of the event—not because of dazzling AI demos or grand…
AI
All Bars, No Bucks: Charles Reed Anderson’s High-Octane Reality Check for Telco at CASA25
“This is the biggest period of innovation since the internet — but we’re innovating and disrupting faster than ever before. Buckle up.” It started with a warning. Not about AI….
Voice is Back – And Smarter Than Ever: How Radisys Is Unlocking New AI Revenue Streams for Telcos
Adnan Saleem’s CASA25 talk shows how voice can be telcos’ most powerful AI opportunity—built directly into the IMS core, no apps required. For decades, voice in telecom was the sleeping…
Beyond the Buzz: How Agentic AI Will Transform Trust, Identity, and the Customer Journey
At CASA25, amid the intense discussions on network APIs, GTM models, and CPaaS monetization, one panel stood out for its mix of raw honesty, technical depth, and forward-looking pragmatism: Agentic…
The Telco of the Future — Redefining Networks, Rethinking Value
Panel moderated by Amy Cameron (STL Partners) with Sebastian Schumann (Deutsche Telekom), Colm Sunderland (Head of Hyperscale, Indirect & CPaaS, BT International), Wendhy Kusumaatmadja (VP Digital Initiative, Telin), and Ahmed…
From Aggregation to Orchestration — The Next Act of CPaaS
Jonathan Bean and Rob Kurver Close Day 1 of CASA25 with a Fireside Chat on What’s Next for Communications As Day 1 of CASA25 came to a close, the tone…
vCons
From SIP to vCon: The Next Trillion-Dollar Standard Starts Here
Why CPaaSAA is All-In on vCons — And Why You Should Be Too Imagine if every conversation your company ever had — by phone, email, SMS, chat, or video —…
From Conversations to Context: How vCons Unlock a Trillion-Dollar Opportunity
Insights from the CASA25 Panel Moderated by Matt Townend (Cavell) At CASA25, one of the most anticipated discussions centered on vCons — the emerging standard for capturing, structuring, and sharing…
VCons, Compliance, and the Future of Trusted Data
At CASA25, a standout panel dove deep into one of the most critical—and least understood—aspects of the vCon revolution: how to handle consent, compliance, and data provenance in an AI-driven…
From Vibe Coding to Agentic AI: How Creo Solutions is Reinventing Software Development
At CASA25, Creo’s new CTO Jason Goecke revealed how agentic AI is transforming the way teams code, collaborate, and deliver software—at scale. “We’ve gone from months to days.” That one…