Day 1 Schedule
| State of CPaaS |
|---|
|
Registration & Expo
– As you grab your morning coffee and settle in after registration, start thinking about the big picture: where CPaaS stands today and where it’s heading. This morning’s block sets the stage with insights from the State of CPaaS 2025, showing how AI and Intelligent Engagement are becoming central. By the time the keynotes begin, you’ll be ready to dive deep into the future landscape. |
|
State of CPaaS 2025
– Rob Kurver & Kevin Nethercott (CPaaS Acceleration Alliance) Rob shares highlights from the State of CPaaS 2025 report (SOC25) and sets the tone for CASA25. Together with Kevin, they will connect the dots between CPaaS, AI, and Network APIs, outlining how these forces converge into Intelligent Engagement. |
|
Culture over Tech – a Pivotal Evolution
– Neelam Sandhu (CMO, Vonage) Vonage’s new CMO shares how CPaaS has evolved, exploring the platform shift, customer impact, and why Vonage sees this as the industry’s defining opportunity. |
|
The State of CPaaS 2025: the Intelligent Engagement Journey
– Andrew Collinson (CPaaS Acceleration Alliance) From CPaaS to Intelligent Engagement: Andrew highlights what this evolution means in practice, drawing from Alliance research and playbooks. |
|
Behind the Forecast: The Making of SOC25
– Andrew Collinson + Raul Castanon (S&P Global), Amy Cameron (STL Partners), Nick Lane (Mobilesquared), Ferry Grijpink (McKinsey) The analysts who contributed to the State of CPaaS 2025 take you inside their research. How did they arrive at their forecasts? What signals did they see in the data? And most importantly — what must the industry do to actually deliver on that potential? Expect candid debate, evidence-backed insights, and a reality check on where CPaaS is headed. |
|
Intelligent Engagement at Scale
– Boris Maric (Commercial Excellence, Infobip) Infobip shares their Intelligent Engagement journey, combining AI, orchestration, and customer success stories from global markets. |
| State of CPaaS |
|---|
|
Registration & Expo
– As you grab your morning coffee and settle in after registration, start thinking about the big picture: where CPaaS stands today and where it’s heading. This morning’s block sets the stage with insights from the State of CPaaS 2025, showing how AI and Intelligent Engagement are becoming central. By the time the keynotes begin, you’ll be ready to dive deep into the future landscape. |
| State of CPaaS |
|---|
|
State of CPaaS 2025
– Rob Kurver & Kevin Nethercott (CPaaS Acceleration Alliance) Rob shares highlights from the State of CPaaS 2025 report (SOC25) and sets the tone for CASA25. Together with Kevin, they will connect the dots between CPaaS, AI, and Network APIs, outlining how these forces converge into Intelligent Engagement. |
| State of CPaaS |
|---|
|
Culture over Tech – a Pivotal Evolution
– Neelam Sandhu (CMO, Vonage) Vonage’s new CMO shares how CPaaS has evolved, exploring the platform shift, customer impact, and why Vonage sees this as the industry’s defining opportunity. |
| State of CPaaS |
|---|
|
The State of CPaaS 2025: the Intelligent Engagement Journey
– Andrew Collinson (CPaaS Acceleration Alliance) From CPaaS to Intelligent Engagement: Andrew highlights what this evolution means in practice, drawing from Alliance research and playbooks. |
| State of CPaaS |
|---|
|
Behind the Forecast: The Making of SOC25
– Andrew Collinson + Raul Castanon (S&P Global), Amy Cameron (STL Partners), Nick Lane (Mobilesquared), Ferry Grijpink (McKinsey) The analysts who contributed to the State of CPaaS 2025 take you inside their research. How did they arrive at their forecasts? What signals did they see in the data? And most importantly — what must the industry do to actually deliver on that potential? Expect candid debate, evidence-backed insights, and a reality check on where CPaaS is headed. |
| State of CPaaS |
|---|
|
Intelligent Engagement at Scale
– Boris Maric (Commercial Excellence, Infobip) Infobip shares their Intelligent Engagement journey, combining AI, orchestration, and customer success stories from global markets. |
State of CPaaS
-
Registration & Expo
–
As you grab your morning coffee and settle in after registration, start thinking about the big picture: where CPaaS stands today and where it’s heading. This morning’s block sets the stage with insights from the State of CPaaS 2025, showing how AI and Intelligent Engagement are becoming central. By the time the keynotes begin, you’ll be ready to dive deep into the future landscape.
-
State of CPaaS 2025
–
Rob Kurver & Kevin Nethercott (CPaaS Acceleration Alliance)
Rob shares highlights from the State of CPaaS 2025 report (SOC25) and sets the tone for CASA25. Together with Kevin, they will connect the dots between CPaaS, AI, and Network APIs, outlining how these forces converge into Intelligent Engagement.
-
Culture over Tech – a Pivotal Evolution
–
Neelam Sandhu (CMO, Vonage)
Vonage’s new CMO shares how CPaaS has evolved, exploring the platform shift, customer impact, and why Vonage sees this as the industry’s defining opportunity.
-
The State of CPaaS 2025: the Intelligent Engagement Journey
–
Andrew Collinson (CPaaS Acceleration Alliance)
From CPaaS to Intelligent Engagement: Andrew highlights what this evolution means in practice, drawing from Alliance research and playbooks.
-
Behind the Forecast: The Making of SOC25
–
Andrew Collinson + Raul Castanon (S&P Global), Amy Cameron (STL Partners), Nick Lane (Mobilesquared), Ferry Grijpink (McKinsey)
The analysts who contributed to the State of CPaaS 2025 take you inside their research. How did they arrive at their forecasts? What signals did they see in the data? And most importantly — what must the industry do to actually deliver on that potential? Expect candid debate, evidence-backed insights, and a reality check on where CPaaS is headed.
-
Intelligent Engagement at Scale
–
Boris Maric (Commercial Excellence, Infobip)
Infobip shares their Intelligent Engagement journey, combining AI, orchestration, and customer success stories from global markets.
| Intelligent Engagement |
|---|
|
Lunch & Expo
– After lunch and a bit of networking, return for an afternoon focused on the practical side of Intelligent Engagement. This block is all about how AI is changing customer experience and why vCons are the next big building block. Expect to turn your lunchtime conversations into actionable insights on privacy, leadership, and AI’s role in CX. |
|
The AI Wake-Up Call for Telcos
– Charles Reed Anderson (CRA Consulting) The AI Wake-Up Call for Telcos and Cloud Comms: You’ll be Out of Business in 10 Years. Why traditional telco models are under threat, and how AI and CPaaS redefine survival.
Data: The 1T Opportunity Powered by vCons
– Kevin Nethercott (CPaaSAA) + Thomas Howe (CTO, Vconic) A fresh perspective on how telcos can monetize data responsibly in the AI era. |
|
vCon Use Cases for Telco Customers
– Matt Townend (Cavell) + Robert Galop (Creo Solutions), Jon Brinton (Crexendo), Sebastian Schumann (DTAG), Mark Ianozzi (Superior Contact) It’s All About the Data. Panelists unpack where vCons are creating value, and how they enable Intelligent Engagement. |
|
Privacy, Compliance & Security for Conversation Intelligence
– Jason Goecke (Creo Solutions) + Diana James (CommsLaw), Thomas Howe (Strolid), Nima Golchini (Enea), Tony Nuzzo (Approved Contact), Dean Landsman (JLINC) Privacy, Compliance, Regulations, and Security for Conversation Intelligence. A no-nonsense look at the regulatory minefield and how enterprises can protect trust while innovating.
Making the Shift: How AI Accelerates Innovation
– Jason Goecke (Creo Solutions) How AI is Enabling Technology Teams to Innovate Faster. Stories of how AI shortens innovation cycles and accelerates delivery. |
|
The AI Voice Revenue Opportunity
– Adnan Saleem (CTO Software & Cloud Solutions, Radisys) New models and monetization strategies in the age of conversational AI.
Agentic AI: Consent, Identity & Trust
– Kyle Nel (Sandbox Industries) + Adnan Saleem (Radisys), Mark Castleman (Intel), Olaf Wallaart (CM.com) Exploring how agentic AI transforms the customer journey and how to get it right. |
|
The Telco of the Future
– Amy Cameron (STL Partners) + Sebastian Schumann (DTAG), Colm Sunderland (BT), Wendhy Kusumaatmadja (Telin), Ahmed Omer (e& enterprise) A forward-looking conversation with major operators on what tomorrow’s networks and services will look like. |
|
The Next Wave of AI in CPaaS
– Rob Kurver + Jonathan Bean (CMO, Sinch) A thought-provoking dialogue on how Sinch is rethinking communications in the AI-first era. |
| Intelligent Engagement |
|---|
|
Lunch & Expo
– After lunch and a bit of networking, return for an afternoon focused on the practical side of Intelligent Engagement. This block is all about how AI is changing customer experience and why vCons are the next big building block. Expect to turn your lunchtime conversations into actionable insights on privacy, leadership, and AI’s role in CX. |
| Intelligent Engagement |
|---|
|
The AI Wake-Up Call for Telcos
– Charles Reed Anderson (CRA Consulting) The AI Wake-Up Call for Telcos and Cloud Comms: You’ll be Out of Business in 10 Years. Why traditional telco models are under threat, and how AI and CPaaS redefine survival. |
| Intelligent Engagement |
|---|
|
Data: The 1T Opportunity Powered by vCons
– Kevin Nethercott (CPaaSAA) + Thomas Howe (CTO, Vconic) A fresh perspective on how telcos can monetize data responsibly in the AI era. |
| Intelligent Engagement |
|---|
|
vCon Use Cases for Telco Customers
– Matt Townend (Cavell) + Robert Galop (Creo Solutions), Jon Brinton (Crexendo), Sebastian Schumann (DTAG), Mark Ianozzi (Superior Contact) It’s All About the Data. Panelists unpack where vCons are creating value, and how they enable Intelligent Engagement. |
| Intelligent Engagement |
|---|
|
Privacy, Compliance & Security for Conversation Intelligence
– Jason Goecke (Creo Solutions) + Diana James (CommsLaw), Thomas Howe (Strolid), Nima Golchini (Enea), Tony Nuzzo (Approved Contact), Dean Landsman (JLINC) Privacy, Compliance, Regulations, and Security for Conversation Intelligence. A no-nonsense look at the regulatory minefield and how enterprises can protect trust while innovating. |
| Intelligent Engagement |
|---|
|
Making the Shift: How AI Accelerates Innovation
– Jason Goecke (Creo Solutions) How AI is Enabling Technology Teams to Innovate Faster. Stories of how AI shortens innovation cycles and accelerates delivery. |
| Intelligent Engagement |
|---|
|
The AI Voice Revenue Opportunity
– Adnan Saleem (CTO Software & Cloud Solutions, Radisys) New models and monetization strategies in the age of conversational AI. |
| Intelligent Engagement |
|---|
|
Agentic AI: Consent, Identity & Trust
– Kyle Nel (Sandbox Industries) + Adnan Saleem (Radisys), Mark Castleman (Intel), Olaf Wallaart (CM.com) Exploring how agentic AI transforms the customer journey and how to get it right. |
| Intelligent Engagement |
|---|
|
The Telco of the Future
– Amy Cameron (STL Partners) + Sebastian Schumann (DTAG), Colm Sunderland (BT), Wendhy Kusumaatmadja (Telin), Ahmed Omer (e& enterprise) A forward-looking conversation with major operators on what tomorrow’s networks and services will look like. |
| Intelligent Engagement |
|---|
|
The Next Wave of AI in CPaaS
– Rob Kurver + Jonathan Bean (CMO, Sinch) A thought-provoking dialogue on how Sinch is rethinking communications in the AI-first era. |
| Intelligent Engagement |
|---|
|
|
Intelligent Engagement
-
Lunch & Expo
–
After lunch and a bit of networking, return for an afternoon focused on the practical side of Intelligent Engagement. This block is all about how AI is changing customer experience and why vCons are the next big building block. Expect to turn your lunchtime conversations into actionable insights on privacy, leadership, and AI’s role in CX.
-
The AI Wake-Up Call for Telcos
–
Charles Reed Anderson (CRA Consulting)
The AI Wake-Up Call for Telcos and Cloud Comms: You’ll be Out of Business in 10 Years. Why traditional telco models are under threat, and how AI and CPaaS redefine survival.
-
The AI Wake-Up Call for Telcos
–
Charles Reed Anderson (CRA Consulting)
The AI Wake-Up Call for Telcos and Cloud Comms: You’ll be Out of Business in 10 Years. Why traditional telco models are under threat, and how AI and CPaaS redefine survival.
-
Data: The 1T Opportunity Powered by vCons
–
Kevin Nethercott (CPaaSAA) + Thomas Howe (CTO, Vconic)
A fresh perspective on how telcos can monetize data responsibly in the AI era.
-
vCon Use Cases for Telco Customers
–
Matt Townend (Cavell) + Robert Galop (Creo Solutions), Jon Brinton (Crexendo), Sebastian Schumann (DTAG), Mark Ianozzi (Superior Contact)
It’s All About the Data. Panelists unpack where vCons are creating value, and how they enable Intelligent Engagement.
-
Privacy, Compliance & Security for Conversation Intelligence
–
Jason Goecke (Creo Solutions) + Diana James (CommsLaw), Thomas Howe (Strolid), Nima Golchini (Enea), Tony Nuzzo (Approved Contact), Dean Landsman (JLINC)
Privacy, Compliance, Regulations, and Security for Conversation Intelligence. A no-nonsense look at the regulatory minefield and how enterprises can protect trust while innovating.
-
Making the Shift: How AI Accelerates Innovation
–
Jason Goecke (Creo Solutions)
How AI is Enabling Technology Teams to Innovate Faster. Stories of how AI shortens innovation cycles and accelerates delivery.
-
The AI Voice Revenue Opportunity
–
Adnan Saleem (CTO Software & Cloud Solutions, Radisys)
New models and monetization strategies in the age of conversational AI.
-
Agentic AI: Consent, Identity & Trust
–
Kyle Nel (Sandbox Industries) + Adnan Saleem (Radisys), Mark Castleman (Intel), Olaf Wallaart (CM.com)
Exploring how agentic AI transforms the customer journey and how to get it right.
-
The Telco of the Future
–
Amy Cameron (STL Partners) + Sebastian Schumann (DTAG), Colm Sunderland (BT), Wendhy Kusumaatmadja (Telin), Ahmed Omer (e& enterprise)
A forward-looking conversation with major operators on what tomorrow’s networks and services will look like.
-
The Next Wave of AI in CPaaS
–
Rob Kurver + Jonathan Bean (CMO, Sinch)
A thought-provoking dialogue on how Sinch is rethinking communications in the AI-first era.
-
One more thing…
–
Kevin Nethercott (CPaaSAA) + guest
Intro of special new initiative.
| Workshops Day 1 |
|---|
|
Gamma – Circumnavigating Compliance and Regulatory Landscape in the CPaaS Space
– Mike Mills (Gamma) As CPaaS providers evolve to offer more complex, converged services, including voice, messaging, and AI, the regulatory and compliance landscape becomes increasingly challenging to navigate. This Gamma led discussion explores how CPaaS providers can proactively address these challenges while maintaining agility & innovation. |
| Workshops Day 1 |
|---|
|
Gamma – Circumnavigating Compliance and Regulatory Landscape in the CPaaS Space
– Mike Mills (Gamma) As CPaaS providers evolve to offer more complex, converged services, including voice, messaging, and AI, the regulatory and compliance landscape becomes increasingly challenging to navigate. This Gamma led discussion explores how CPaaS providers can proactively address these challenges while maintaining agility & innovation. |
Workshops Day 1
-
Gamma – Circumnavigating Compliance and Regulatory Landscape in the CPaaS Space
–
Mike Mills (Gamma)
As CPaaS providers evolve to offer more complex, converged services, including voice, messaging, and AI, the regulatory and compliance landscape becomes increasingly challenging to navigate. This Gamma led discussion explores how CPaaS providers can proactively address these challenges while maintaining agility & innovation.
Evening
| Member Appreciation |
|---|
|
Chin Chin Club
– We slip into Amsterdam’s most playful speakeasy for an evening of cocktails, conversation, and connections. Think hidden doors, laid-back beats, and an insider atmosphere where the real stories are shared. No slides, no panels — just good drinks, food and better company. |
| Member Appreciation |
|---|
| Member Appreciation |
|---|
|
Chin Chin Club
– We slip into Amsterdam’s most playful speakeasy for an evening of cocktails, conversation, and connections. Think hidden doors, laid-back beats, and an insider atmosphere where the real stories are shared. No slides, no panels — just good drinks, food and better company. |
Member Appreciation
-
Drinks & Expo
–
-
Chin Chin Club
–
We slip into Amsterdam’s most playful speakeasy for an evening of cocktails, conversation, and connections. Think hidden doors, laid-back beats, and an insider atmosphere where the real stories are shared. No slides, no panels — just good drinks, food and better company.
Day 2 Schedule
| Fight Club |
|---|
|
Registration & Expo
– Grab a coffee, meet your peers, and get ready — because this morning we step into Fight Club. First rule of Fight Club: don’t talk about CPaaS. Don’t even mention it. This isn’t about buzzwords or slideware — it’s about results. Providers and telcos step into the ring with raw customer cases: what was built, how it worked, and the outcomes it created. Then we pressure-test them in front of peers with tough questions and candid debate. It’s fast, unfiltered, and sometimes uncomfortable — but that’s the point. Fight Club strips away the hype and gets to the truth of what really works in this industry. |
|
Telco Opportunity: The Return of Voice
– Mike Mills (MD, Gamma) Gamma explores where telcos and managed service providers fit in the evolving CPaaS ecosystem. |
|
Delivering Outcomes with CPaaS and Network APIs: Analysis and Metrics from Trailblazers in Finance and Mobility
– Marc Marchal de Corny (Vonage) Insights into real deployments, customer results, and what it takes to scale. |
|
Age Verification API Use Case
– Ramazan Sogenci (KPN) A concrete example of CPaaS innovation solving a societal need. |
|
The Voice of the Enterprise: the Power of Use Cases
– Andrew Collinson (CPaaSAA) + Helene Vigue (GSMA), Robert Galop (Creo Solutions), Amy Cameron (STL Partners) The Voice of the Enterprise: what do we think enterprises want from us? |
|
Accessibility: Enhancing Speech Clarity
– Ralph Page (Radisys), Ian Buxton (Goshawk) Integrating personalised audio into an IMS network to increase speech intelligibility for the hard of hearing — a live example of tech with purpose. |
| Fight Club |
|---|
|
Registration & Expo
– Grab a coffee, meet your peers, and get ready — because this morning we step into Fight Club. First rule of Fight Club: don’t talk about CPaaS. Don’t even mention it. This isn’t about buzzwords or slideware — it’s about results. Providers and telcos step into the ring with raw customer cases: what was built, how it worked, and the outcomes it created. Then we pressure-test them in front of peers with tough questions and candid debate. It’s fast, unfiltered, and sometimes uncomfortable — but that’s the point. Fight Club strips away the hype and gets to the truth of what really works in this industry. |
| Fight Club |
|---|
|
Telco Opportunity: The Return of Voice
– Mike Mills (MD, Gamma) Gamma explores where telcos and managed service providers fit in the evolving CPaaS ecosystem. |
| Fight Club |
|---|
|
Delivering Outcomes with CPaaS and Network APIs: Analysis and Metrics from Trailblazers in Finance and Mobility
– Marc Marchal de Corny (Vonage) Insights into real deployments, customer results, and what it takes to scale. |
| Fight Club |
|---|
|
Age Verification API Use Case
– Ramazan Sogenci (KPN) A concrete example of CPaaS innovation solving a societal need. |
| Fight Club |
|---|
|
The Voice of the Enterprise: the Power of Use Cases
– Andrew Collinson (CPaaSAA) + Helene Vigue (GSMA), Robert Galop (Creo Solutions), Amy Cameron (STL Partners) The Voice of the Enterprise: what do we think enterprises want from us? |
| Fight Club |
|---|
|
Accessibility: Enhancing Speech Clarity
– Ralph Page (Radisys), Ian Buxton (Goshawk) Integrating personalised audio into an IMS network to increase speech intelligibility for the hard of hearing — a live example of tech with purpose. |
Fight Club
-
Registration & Expo
–
Grab a coffee, meet your peers, and get ready — because this morning we step into Fight Club. First rule of Fight Club: don’t talk about CPaaS. Don’t even mention it. This isn’t about buzzwords or slideware — it’s about results. Providers and telcos step into the ring with raw customer cases: what was built, how it worked, and the outcomes it created. Then we pressure-test them in front of peers with tough questions and candid debate. It’s fast, unfiltered, and sometimes uncomfortable — but that’s the point. Fight Club strips away the hype and gets to the truth of what really works in this industry.
-
Telco Opportunity: The Return of Voice
–
Mike Mills (MD, Gamma)
Gamma explores where telcos and managed service providers fit in the evolving CPaaS ecosystem.
-
Delivering Outcomes with CPaaS and Network APIs: Analysis and Metrics from Trailblazers in Finance and Mobility
–
Marc Marchal de Corny (Vonage)
Insights into real deployments, customer results, and what it takes to scale.
-
Age Verification API Use Case
–
Ramazan Sogenci (KPN)
A concrete example of CPaaS innovation solving a societal need.
-
The Voice of the Enterprise: the Power of Use Cases
–
Andrew Collinson (CPaaSAA) + Helene Vigue (GSMA), Robert Galop (Creo Solutions), Amy Cameron (STL Partners)
The Voice of the Enterprise: what do we think enterprises want from us?
-
Accessibility: Enhancing Speech Clarity
–
Ralph Page (Radisys), Ian Buxton (Goshawk)
Integrating personalised audio into an IMS network to increase speech intelligibility for the hard of hearing — a live example of tech with purpose.
| The Telco Opportunity |
|---|
|
Lunch & Expo
– After lunch, we dive into the telco opportunity. As you return from networking, this block sets the stage for understanding how Network APIs and telco innovations create new business value. It’s the bridge from the success stories of the morning to the strategic outlook that will carry us into the Analyst Summit. |
|
Identity in the Open Gateway Era
– Helene Vigue (Identity & Data Director, GSMA) A GSMA perspective on the API momentum and why identity is central.
Network API Platforms: Building the Road Ahead
– Zita Lesnik (Simon-Kucher) + Markus Kuemmerle (Project CAMARA), Mark Harvey (Sekura.id), Andres Burgoa (Aduna), Alvaro Navarro (Vonage) Perspectives from partners, innovators, and advisors on how APIs will reshape engagement. |
|
Building a European Telco CPaaS Platform
– Sebastian Schumann (Deutsche Telekom) How Deutsche Telekom is building a European alternative for global CPaaS, and what this means for enterprises. |
|
Platforms Telcos Can Call Their Own: From UCaaS/CCaaS to Vertical APIs
– Melissa Holtz (IDC) + Nicola Fidanzia (Ooma/2600Hz), Michael Brandenburg (RingCentral), Jon Brinton (Crexendo), Jorgen Bjorkner (iotcomms.io) For many service providers, sovereignty, privacy, and regional requirements make it impossible to rely solely on global CPaaS platforms. That’s where vendor-provided UCaaS/CCaaS and CPaaS platforms come in — deployable in the telco’s own datacenter or cloud. This panel brings together leading vendors to explain why their telco customers choose this approach. Starting with voice (UCaaS/CCaaS), and expanding into vertical use cases and region-specific requirements, they’ll show how flexibility and ownership help service providers deliver differentiated offerings in the API era. |
|
Reinventing a Telco: Culture as the Catalyst
– Miruna Anastasoaie (VP Digital&Platforms, KPN) KPN shares its transformation journey — not as a story of technology first, but of culture. How do telcos adapt their DNA to stay relevant in an AI-driven world? What shifts in mindset, leadership, and ways of working are needed to survive and thrive? This session dives into the human side of reinvention, where culture becomes the true competitive edge.
Capital Meets Innovation
– Nicolai Schaettgen (Match-Maker Ventures) + Mike Mills (Gamma), Dan Phillips (Sandbox), Mark Castleman (Intel) Panel – Capital Meets Innovation: Fueling the Next Wave Innovation in CPaaS doesn’t just happen with new APIs — it takes capital, go-to-market support, and the right partners to scale. This session brings together venture funds, corporate innovators, and ecosystem builders to explore how money meets ideas. We’ll look at the hard truths of venture building: why so many great projects stall, what investors are really looking for, and how corporates can avoid innovation theatre. The discussion also introduces the new CPaaSAA + Sandbox Investment Fund — designed to give builders not only the financial runway but also the GTM muscle and ecosystem access they need. Expect candid insights into the challenges and opportunities of scaling innovation at the intersection of telcos, CPaaS providers, and the startup world. |
|
CPaaS Showcase Challenge
– Kevin Nethercott (CPaaS) + judges + Telnyx, Creo Solutions, XConnect (Sekura), Radisys Moderated by Kevin, spotlighting startups with real innovations. Expect live Network API and AI demos – and unfiltered feedback from the crowd. |
| The Telco Opportunity |
|---|
|
Lunch & Expo
– After lunch, we dive into the telco opportunity. As you return from networking, this block sets the stage for understanding how Network APIs and telco innovations create new business value. It’s the bridge from the success stories of the morning to the strategic outlook that will carry us into the Analyst Summit. |
| The Telco Opportunity |
|---|
|
Identity in the Open Gateway Era
– Helene Vigue (Identity & Data Director, GSMA) A GSMA perspective on the API momentum and why identity is central. |
| The Telco Opportunity |
|---|
|
Network API Platforms: Building the Road Ahead
– Zita Lesnik (Simon-Kucher) + Markus Kuemmerle (Project CAMARA), Mark Harvey (Sekura.id), Andres Burgoa (Aduna), Alvaro Navarro (Vonage) Perspectives from partners, innovators, and advisors on how APIs will reshape engagement. |
| The Telco Opportunity |
|---|
|
Building a European Telco CPaaS Platform
– Sebastian Schumann (Deutsche Telekom) How Deutsche Telekom is building a European alternative for global CPaaS, and what this means for enterprises. |
| The Telco Opportunity |
|---|
|
Platforms Telcos Can Call Their Own: From UCaaS/CCaaS to Vertical APIs
– Melissa Holtz (IDC) + Nicola Fidanzia (Ooma/2600Hz), Michael Brandenburg (RingCentral), Jon Brinton (Crexendo), Jorgen Bjorkner (iotcomms.io) For many service providers, sovereignty, privacy, and regional requirements make it impossible to rely solely on global CPaaS platforms. That’s where vendor-provided UCaaS/CCaaS and CPaaS platforms come in — deployable in the telco’s own datacenter or cloud. This panel brings together leading vendors to explain why their telco customers choose this approach. Starting with voice (UCaaS/CCaaS), and expanding into vertical use cases and region-specific requirements, they’ll show how flexibility and ownership help service providers deliver differentiated offerings in the API era. |
| The Telco Opportunity |
|---|
|
Reinventing a Telco: Culture as the Catalyst
– Miruna Anastasoaie (VP Digital&Platforms, KPN) KPN shares its transformation journey — not as a story of technology first, but of culture. How do telcos adapt their DNA to stay relevant in an AI-driven world? What shifts in mindset, leadership, and ways of working are needed to survive and thrive? This session dives into the human side of reinvention, where culture becomes the true competitive edge. |
| The Telco Opportunity |
|---|
|
Capital Meets Innovation
– Nicolai Schaettgen (Match-Maker Ventures) + Mike Mills (Gamma), Dan Phillips (Sandbox), Mark Castleman (Intel) Panel – Capital Meets Innovation: Fueling the Next Wave Innovation in CPaaS doesn’t just happen with new APIs — it takes capital, go-to-market support, and the right partners to scale. This session brings together venture funds, corporate innovators, and ecosystem builders to explore how money meets ideas. We’ll look at the hard truths of venture building: why so many great projects stall, what investors are really looking for, and how corporates can avoid innovation theatre. The discussion also introduces the new CPaaSAA + Sandbox Investment Fund — designed to give builders not only the financial runway but also the GTM muscle and ecosystem access they need. Expect candid insights into the challenges and opportunities of scaling innovation at the intersection of telcos, CPaaS providers, and the startup world. |
| The Telco Opportunity |
|---|
|
CPaaS Showcase Challenge
– Kevin Nethercott (CPaaS) + judges + Telnyx, Creo Solutions, XConnect (Sekura), Radisys Moderated by Kevin, spotlighting startups with real innovations. Expect live Network API and AI demos – and unfiltered feedback from the crowd. |
The Telco Opportunity
-
Lunch & Expo
–
After lunch, we dive into the telco opportunity. As you return from networking, this block sets the stage for understanding how Network APIs and telco innovations create new business value. It’s the bridge from the success stories of the morning to the strategic outlook that will carry us into the Analyst Summit.
-
Identity in the Open Gateway Era
–
Helene Vigue (Identity & Data Director, GSMA)
A GSMA perspective on the API momentum and why identity is central.
-
Network API Platforms: Building the Road Ahead
–
Zita Lesnik (Simon-Kucher) + Markus Kuemmerle (Project CAMARA), Mark Harvey (Sekura.id), Andres Burgoa (Aduna), Alvaro Navarro (Vonage)
Perspectives from partners, innovators, and advisors on how APIs will reshape engagement.
-
Building a European Telco CPaaS Platform
–
Sebastian Schumann (Deutsche Telekom)
How Deutsche Telekom is building a European alternative for global CPaaS, and what this means for enterprises.
-
Platforms Telcos Can Call Their Own: From UCaaS/CCaaS to Vertical APIs
–
Melissa Holtz (IDC) + Nicola Fidanzia (Ooma/2600Hz), Michael Brandenburg (RingCentral), Jon Brinton (Crexendo), Jorgen Bjorkner (iotcomms.io)
For many service providers, sovereignty, privacy, and regional requirements make it impossible to rely solely on global CPaaS platforms. That’s where vendor-provided UCaaS/CCaaS and CPaaS platforms come in — deployable in the telco’s own datacenter or cloud. This panel brings together leading vendors to explain why their telco customers choose this approach. Starting with voice (UCaaS/CCaaS), and expanding into vertical use cases and region-specific requirements, they’ll show how flexibility and ownership help service providers deliver differentiated offerings in the API era.
-
Reinventing a Telco: Culture as the Catalyst
–
Miruna Anastasoaie (VP Digital&Platforms, KPN)
KPN shares its transformation journey — not as a story of technology first, but of culture. How do telcos adapt their DNA to stay relevant in an AI-driven world? What shifts in mindset, leadership, and ways of working are needed to survive and thrive? This session dives into the human side of reinvention, where culture becomes the true competitive edge.
-
Capital Meets Innovation
–
Nicolai Schaettgen (Match-Maker Ventures) + Mike Mills (Gamma), Dan Phillips (Sandbox), Mark Castleman (Intel)
Panel – Capital Meets Innovation: Fueling the Next Wave Innovation in CPaaS doesn’t just happen with new APIs — it takes capital, go-to-market support, and the right partners to scale. This session brings together venture funds, corporate innovators, and ecosystem builders to explore how money meets ideas. We’ll look at the hard truths of venture building: why so many great projects stall, what investors are really looking for, and how corporates can avoid innovation theatre. The discussion also introduces the new CPaaSAA + Sandbox Investment Fund — designed to give builders not only the financial runway but also the GTM muscle and ecosystem access they need. Expect candid insights into the challenges and opportunities of scaling innovation at the intersection of telcos, CPaaS providers, and the startup world.
-
CPaaS Showcase Challenge
–
Kevin Nethercott (CPaaS) + judges + Telnyx, Creo Solutions, XConnect (Sekura), Radisys
Moderated by Kevin, spotlighting startups with real innovations. Expect live Network API and AI demos – and unfiltered feedback from the crowd.
| Workshops Day 2 |
|---|
|
GSMA+CPaaSAA – Accelerating CPaaS revenues from Network APIs: use cases that work
– Helene Vigue (GSMA), Andrew Collinson (CPaaSAA) A roundtable to explore selected Network APIs case studies. Hear about the user and business impact of GSMA Open Gateway. Find out more about GSMA and CPaaSAA promotion plans and discuss how to accelerate your success from Network APIs. |
|
Crexendo – The NetSapiens Platform: The Communications Operating System to Power Your AI, CPaaS, CCaaS, UCaaS, and vCon applications
– Jon Brinton (Crexendo), Scott Goodwin (Netsapiens) Innovative CPaaS, AI, vCon and CX applications deliver the maximum business value when they are integrated into an Organization’s key applications. Attend this session and find out how the NetSapiens Platform is the Communications Operating System that enables innovative communications offerings for global service providers. |
|
Radisys – Leveraging AI in Real-Time Communications
– Adnan Saleem (Radisys), Ralph Page (Radisys) Radisys hosts an interactive workshop where we will brainstorm AI technology ripe for incorporation into today’s networks. Next, we’ll demonstrate how the Radisys Engage Digital platform connects directly to the telco IMS to run AI natively inside the network. By keeping AI in the core, operators can deliver sovereign, low-latency, and revenue-generating services. Radisys Engage Digital platform opens the door to vertical solutions and new customer experiences (before, during, and after each call) that telcos can own and scale. This workshop will explore how operators and enterprises can move from concept to deployment, unlocking the full power of AI in real-time communications. |
| Workshops Day 2 |
|---|
|
GSMA+CPaaSAA – Accelerating CPaaS revenues from Network APIs: use cases that work
– Helene Vigue (GSMA), Andrew Collinson (CPaaSAA) A roundtable to explore selected Network APIs case studies. Hear about the user and business impact of GSMA Open Gateway. Find out more about GSMA and CPaaSAA promotion plans and discuss how to accelerate your success from Network APIs. |
| Workshops Day 2 |
|---|
|
Crexendo – The NetSapiens Platform: The Communications Operating System to Power Your AI, CPaaS, CCaaS, UCaaS, and vCon applications
– Jon Brinton (Crexendo), Scott Goodwin (Netsapiens) Innovative CPaaS, AI, vCon and CX applications deliver the maximum business value when they are integrated into an Organization’s key applications. Attend this session and find out how the NetSapiens Platform is the Communications Operating System that enables innovative communications offerings for global service providers. |
| Workshops Day 2 |
|---|
|
Radisys – Leveraging AI in Real-Time Communications
– Adnan Saleem (Radisys), Ralph Page (Radisys) Radisys hosts an interactive workshop where we will brainstorm AI technology ripe for incorporation into today’s networks. Next, we’ll demonstrate how the Radisys Engage Digital platform connects directly to the telco IMS to run AI natively inside the network. By keeping AI in the core, operators can deliver sovereign, low-latency, and revenue-generating services. Radisys Engage Digital platform opens the door to vertical solutions and new customer experiences (before, during, and after each call) that telcos can own and scale. This workshop will explore how operators and enterprises can move from concept to deployment, unlocking the full power of AI in real-time communications. |
Workshops Day 2
-
GSMA+CPaaSAA – Accelerating CPaaS revenues from Network APIs: use cases that work
–
Helene Vigue (GSMA), Andrew Collinson (CPaaSAA)
A roundtable to explore selected Network APIs case studies. Hear about the user and business impact of GSMA Open Gateway. Find out more about GSMA and CPaaSAA promotion plans and discuss how to accelerate your success from Network APIs.
-
Crexendo – The NetSapiens Platform: The Communications Operating System to Power Your AI, CPaaS, CCaaS, UCaaS, and vCon applications
–
Jon Brinton (Crexendo), Scott Goodwin (Netsapiens)
Innovative CPaaS, AI, vCon and CX applications deliver the maximum business value when they are integrated into an Organization’s key applications. Attend this session and find out how the NetSapiens Platform is the Communications Operating System that enables innovative communications offerings for global service providers.
-
Radisys – Leveraging AI in Real-Time Communications
–
Adnan Saleem (Radisys), Ralph Page (Radisys)
Radisys hosts an interactive workshop where we will brainstorm AI technology ripe for incorporation into today’s networks. Next, we’ll demonstrate how the Radisys Engage Digital platform connects directly to the telco IMS to run AI natively inside the network. By keeping AI in the core, operators can deliver sovereign, low-latency, and revenue-generating services. Radisys Engage Digital platform opens the door to vertical solutions and new customer experiences (before, during, and after each call) that telcos can own and scale. This workshop will explore how operators and enterprises can move from concept to deployment, unlocking the full power of AI in real-time communications.
Evening
| Closing Drinks |
|---|
|
Beer Factory
– The Beer Factory is our wrap-up for CASA25 — a relaxed night of food, drinks, and celebration with the full Alliance community. Long tables, laughter, and Amsterdam’s brewing spirit make it the perfect closing chapter. While Wednesday continues with the GSMA Open Gateway Analyst Summit, for most this is where CASA25 ends: with a final toast together. |
| Closing Drinks |
|---|
|
Beer Factory
– The Beer Factory is our wrap-up for CASA25 — a relaxed night of food, drinks, and celebration with the full Alliance community. Long tables, laughter, and Amsterdam’s brewing spirit make it the perfect closing chapter. While Wednesday continues with the GSMA Open Gateway Analyst Summit, for most this is where CASA25 ends: with a final toast together. |
Closing Drinks
-
Beer Factory
–
The Beer Factory is our wrap-up for CASA25 — a relaxed night of food, drinks, and celebration with the full Alliance community. Long tables, laughter, and Amsterdam’s brewing spirit make it the perfect closing chapter. While Wednesday continues with the GSMA Open Gateway Analyst Summit, for most this is where CASA25 ends: with a final toast together.
Day 3 Schedule – Invite Only
| Open Gateway Analyst Summit |
|---|
|
Registration & Expo
– Grab a coffee and join us for a special half-day in partnership with GSMA, dedicated to analysts, telcos, and ecosystem leaders shaping the future of Open Gateway. This intimate summit brings together the people driving the Network API agenda — from operators to CPaaS providers, platform vendors, and investors. |
|
Open Gateway Analyst Updates
– A half-day summit for analysts, telcos, and ecosystem partners to explore the progress of Open Gateway. • Introductions & Journey So Far – GSMA sets the scene with an update on objectives, adoption, certification, and Fusion learnings. • Ecosystem Viewpoints – Perspectives from operators, aggregators, channel partners, and CPaaS providers on how network APIs are being commercialised. • Market Demand & Developer Insights – Latest GSMA research into real-world demand. • Analyst Q&A – Interactive panel with all speakers. • Closing Remarks & Awards – Wrap-up and recognition. |
|
Lunch & Expo
– Following the GSMA Open Gateway Analyst Summit, we gather for a networking lunch with analysts, telcos, and ecosystem partners. This is the moment to continue the conversations sparked in the morning sessions, compare perspectives, and deepen connections. With no stage and no formal agenda, the lunch is designed to extend the Analyst Summit dialogue in a more relaxed setting. |
| Open Gateway Analyst Summit |
|---|
|
Registration & Expo
– Grab a coffee and join us for a special half-day in partnership with GSMA, dedicated to analysts, telcos, and ecosystem leaders shaping the future of Open Gateway. This intimate summit brings together the people driving the Network API agenda — from operators to CPaaS providers, platform vendors, and investors. |
| Open Gateway Analyst Summit |
|---|
|
Open Gateway Analyst Updates
– A half-day summit for analysts, telcos, and ecosystem partners to explore the progress of Open Gateway. • Introductions & Journey So Far – GSMA sets the scene with an update on objectives, adoption, certification, and Fusion learnings. • Ecosystem Viewpoints – Perspectives from operators, aggregators, channel partners, and CPaaS providers on how network APIs are being commercialised. • Market Demand & Developer Insights – Latest GSMA research into real-world demand. • Analyst Q&A – Interactive panel with all speakers. • Closing Remarks & Awards – Wrap-up and recognition. |
| Open Gateway Analyst Summit |
|---|
|
Lunch & Expo
– Following the GSMA Open Gateway Analyst Summit, we gather for a networking lunch with analysts, telcos, and ecosystem partners. This is the moment to continue the conversations sparked in the morning sessions, compare perspectives, and deepen connections. With no stage and no formal agenda, the lunch is designed to extend the Analyst Summit dialogue in a more relaxed setting. |
Open Gateway Analyst Summit
-
Registration & Expo
–
Grab a coffee and join us for a special half-day in partnership with GSMA, dedicated to analysts, telcos, and ecosystem leaders shaping the future of Open Gateway. This intimate summit brings together the people driving the Network API agenda — from operators to CPaaS providers, platform vendors, and investors.
-
Open Gateway Analyst Updates
–
A half-day summit for analysts, telcos, and ecosystem partners to explore the progress of Open Gateway. • Introductions & Journey So Far – GSMA sets the scene with an update on objectives, adoption, certification, and Fusion learnings. • Ecosystem Viewpoints – Perspectives from operators, aggregators, channel partners, and CPaaS providers on how network APIs are being commercialised. • Market Demand & Developer Insights – Latest GSMA research into real-world demand. • Analyst Q&A – Interactive panel with all speakers. • Closing Remarks & Awards – Wrap-up and recognition.
-
Lunch & Expo
–
Following the GSMA Open Gateway Analyst Summit, we gather for a networking lunch with analysts, telcos, and ecosystem partners. This is the moment to continue the conversations sparked in the morning sessions, compare perspectives, and deepen connections. With no stage and no formal agenda, the lunch is designed to extend the Analyst Summit dialogue in a more relaxed setting.